Privacy Policy
Last updated: October 1, 2024
This Privacy Policy describes how Elixir Pack (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elixirpack.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. We may use information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and to protect our rights.
What Personal Information We Collect
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Customer support information including communications with us through the Services.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services including device information, browser information, network connection, IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
- Companies who support our Site and Services, such as Shopify.
- Payment processors who collect payment information to process your payment.
- Third parties we work with using online tracking technologies such as pixels, web beacons, and cookies.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to process payments, fulfill orders, send notifications, manage your account, and arrange for shipping.
- Marketing and Advertising. We may use your personal information to send marketing communications by email, text message or postal mail, and to show you advertisements.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with You. We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site to power and improve our Site and Services, to run analytics and better understand user interaction with the Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With vendors who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you.
- When you direct or consent to our disclosure of certain information to third parties.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy.
- To comply with applicable legal obligations.
Third Party Websites and Links
Our Site may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.
Security and Retention of Your Information
No security measures are perfect or impenetrable. How long we retain your personal information depends on whether we need the information to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Your Rights
- Right to Access / Know: You may request access to personal information that we hold about you.
- Right to Delete: You may request that we delete personal information we maintain about you.
- Right to Correct: You may request that we correct inaccurate personal information.
- Right of Portability: You may receive a copy of the personal information we hold about you.
- Restriction of Processing: You may ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent, you may withdraw it at any time.
- Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option.
International Users
We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, please email us at support@elixirpack.com or contact us at:
155 N. Lake Ave. Pasadena Ca. 91101 CA.